Crypto FAQ
Gain actionable crypto insights and accelerate growth with our AI-powered analytics. Make data-driven decisions to deliver outstanding results.
Your security comes first. At Zenith Flowdex, we use bank‑grade encryption, two‑factor authentication (2FA), and cold storage to safeguard digital assets. We adhere to stringent financial regulations in Honk Kong and undergo regular audits. Funds are insured against unauthorised access, so you can trade with confidence.
- Step-by-step guidance and 24/7 support
- Risk-free demo to practise using virtual funds
- Automated tools that handle the heavy lifting for you
- Start with as little as and learn as you trade!
Bank card withdrawals are typically processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are generally completed in under 30 minutes. Processing times may vary depending on your bank and verification status.
We generate revenue through premium features and volume-based partnerships with exchanges, not user fees. There are no hidden charges—you’ll always see the exact transaction amount before confirming.
Yes! Zenith Flowdex is available in most countries worldwide (98+ and counting). Simply choose your country during registration to confirm availability and view local payment options. We adhere to all applicable local regulations to keep your trading safe and legal.
- AI-powered recommendations - Receive tailored coin recommendations aligned with your risk profile
- Ready-made portfolios - curated bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
24/7 support is available through live chat and email at info@zenith-flowdex.com. For urgent enquiries, our average response time is under 15 minutes.
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Licensed Service
- Registered with [FinCEN, FCA and CySEC]
- Independent firms conduct regular audits
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Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your local laws
- KYC verification required where legally mandated
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Your Funds Are Safeguarded
- Bank-grade security (as with your online banking)
- 95% of assets secured offline (cold storage)
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA or SWIFT - 0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct cryptocurrency transfers (BTC, ETH, USDT - 0% fees)
- QR code scanning for mobile wallets
Crypto Support
Customer Service and Support
For all enquiries, please contact our partner broker directly. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get set up. If you encounter any issues with your trading partner’s support, reach out to us and we’ll work to resolve them.
Support Hours
Our customer service team is available 24/7 without interruption. In the rare event that immediate assistance isn’t available, be assured our support specialists will respond to your request as quickly as possible.
